Support
Questions about an order, a payment or the app? Get in touch and we'll help.
Contact us
Our contacts will appear here soon. Meanwhile, write to us from the app: Profile → Help.
Common questions
How is the price calculated?
Exactly, from the panels, materials, hardware and machining. The amount you see is locked when you order.
How long does it take?
It depends on the product and the factory. The expected ready date is shown on the order and in the app.
Where do you deliver?
Within Tashkent for now. More cities will follow.
A problem with an order
If a piece arrived damaged, a part is missing or a size is wrong, open the order in the Panelo app and tap “Report a problem”. Add photos: we review every report and get back to you.
Delete your account
You can delete your Panelo account at any time.
In the app
- Open the Panelo app and sign in.
- Go to Profile → Delete account.
- Enter the code we send to your phone to confirm.
Without the app
Contact support by phone, Telegram or email (above) from the phone number of the account and ask us to delete it. We check that the number is yours, delete the account within 30 days and let you know.
What is deleted and what is kept
Your name and phone number are erased from the account and every device is signed out; nobody can sign in to it or open its designs again. Orders, payments and fiscal receipts are kept for as long as tax and accounting law requires. Deletion cannot be undone.